Thesis, the global provider of Student Information Management Solutions for mid-market higher education institutions, today announced leadership growth. Jamie Morales Narvaez has been promoted to Head of Professional Services from his current role as Director of European Professional Services. Additionally, Thesis has hired Tracey Jones as Director of Support and Client Success.
Reporting to CEO Paul McConville, Morales Narvaez will lead the company’s global professional services team. He will be responsible for the portfolio of implementations of our leading Student Information Systems, delivering the successful Go-Live of our systems, and for aligning processes and performance of our team.
“As leader of our European professional services organization, Jamie has shown his passion for clients”, said Paul McConville, Chief Executive Officer. “He has created unified processes, helped create our Higher Education Model standard rapid implementation framework, and motivated and engaged our teams. We are proud to promote internally for this critical role, and we know that Jamie will continue our progress for delivering on client expectations.”
Jones has joined the organization to redefine our Client Support and Success functions. She brings a wealth of metric driven, SaaS experience managing large teams that help analyze, action and resolve client needs. Most notably, Tracey ran Support for the largest business division of Hobsons, working with the largest, most complex school districts in the United States
“I had the pleasure of watching Tracey in action during our time together at Hobsons”, said McConville. “She is a superb leader that understands client needs, defines repeatable processes to solve client challenges, is metric driven in her management and is inspiring to her team. These qualities earned her Leader of the Year, and will ensure that she has an immediate impact at Thesis”.
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