About

Tracey is a global support and success leader with over 15 years of experience in leading customer-facing teams. Data-driven and customer-centric, she uses insights to enhance experiences, advocate for customer needs, and build strong partnerships. Tracey is passionate about putting customers at the forefront of every decision to ensure their business objectives are met.

Experience

With a focus on reducing customer effort and enhancing experiences, Tracey has been instrumental in leading teams that improve customer success. She thrives in dynamic environments, constantly striving for innovative solutions to support customer needs and business growth. At Thesis, Tracey continues to drive excellence, especially in the evolution of Thesis Student Management.

Get to Know Julianne

What Tracey loves most about working at Thesis is the people and the culture of teamwork. She values the shared passion for helping others succeed and finds motivation in a positive, collaborative environment. Tracey is most proud of Thesis Student Management’s ongoing evolution, from enhanced API capabilities to new integration options, which ultimately contribute to student success.